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FAQ

FREQUENTLY ASKED QUESTIONS

Payment information

What Payment Methods Are Available?
We currently accept PayPal and Credit Card.

Do you accept cash?
What’s cash?

ORDERS AND RETURNS

How do I place an Order?
Simply select your items from the shop Page. Where appropriate choose quantity, colour, size and gender.
Items will be placed in your cart where you can review your order.
During the checkout process you will be asked to provide your shipping address and payment method. Simple.

Do I need an account to place an order?
No

Can I Return Faulty Goods?
It’s rare, however if you have received a faulty or damaged item we can refund you or send out a replacement. If there are any problems.
Please contact us within seven days if your goods have arrived faulty. Beyond that we will not be able to offer a refund.

Always check your items as soon as they arrive and email us immediately at office@theguitaringshow.com 

sHIppinG INFORMATION

How Long Will It Take To Get My Order?
Orders are fulfilled almost immediately. We will contact you by email as soon as your goods have been dispatched (within two days of placing your order) Most local orders are received within 7 days from receipt of purchase.

How Much Is Postage?
Postage anywhere in Australia is a flat rate of $10 This flat rate covers up to 3 items in the one package.

Local postage is free for orders over AUD$100.00

Do You Ship Internationally?
Yes! Please use the shipping calculator at checkout.